| Account Closures (New) |
Account Closure Process, Account Reopen, Account Closure |
| Adobe Software Request (New) |
Adobe Software Request |
| Allowlist Request |
Cisco Umbrella Allowlist Request, Cisco Umbrella Requests, Add URL to Mason Allowlist, External Email Notification |
| Analog Services & Support (New) |
Telecom Fax - Analog Line Installation |
| Anti-Spam (Iron Port) (New) |
Anti-Spam (Iron Port) |
| Architectural Standards Review Board (New) |
Architectural Standards Review Board |
| Authorization to Store Highly Sensitive Data (New) |
Authorization to Store Highly Sensitive Data |
| Banner Change Advisory Board Request (New) |
Banner Change Advisory Board |
| Banner Customization Support (New) |
Banner, Banner Reports Enhancement/Issue, Banner Issue, Database Requests, Banner ePrint |
| Bulk Email Services (New) |
Listserv |
| Cable/IPTV Issue (New) |
Cable TV/IPTV Issue |
| Cell Phone Request (New) |
Cell Phone Request |
| Certificate Updates (New) |
New |
| Classroom Software Request (New) |
Classroom: Software Install |
| Classroom Support Services (New) |
Classroom: Event Support, Classroom: Support & Training, Electronic Classroom Issue, Lab Computer Issue |
| Computer/Device Services (New) |
Computer Hardware Issue, New Computer Quote, Computer Reloaction, Repair Computer, Device Set-up/Hardware Installation, Device/Hardware Incident, Data Removal Request, Desktop Consultation, Install Windows/Mac Operating System, Mac OS Upgrade Assistance |
| Custom Application Support (New) |
Admin Application Request |
| On-Premise Storage |
Departmental Shared Storage |
| Display Name Change (New) |
Display Name Change |
| DocuSign Services (New) |
DocuSign |
| Domain Name System (New) |
Domain Name System, DNS Issue,
Virtual Web Hosting Domain Name Service |
| Dynamic Forms (New) |
Dynamic Forms Related Requests |
| Endpoint Management Services (New) |
Endpoint Management Services, BeyondTrust (formerly Bomgar) Account, SCCM Issue, JAMF Pro Issue |
| Enroll Computer (New) |
Mason Managed Enrollment |
| Enterprise CUI Services (New) |
CUI Project Decommission, CUI Baseline Image Creation/Update, CUI Add/Remove User, CUI Data Ingest Request, CUI Project Intake, Request for Globus Access for CUI, CUI Incident, CUI Allow Violation |
| Gartner for Technical Professionals (New) |
Gartner Tech Portal Access Request |
| Email Accounts for Campus Clubs, Departments, & Organizations (New) |
Generic Email Issue, Generic Email Question, Modify Generic Email Account, New Generic Email Request, Generic Calendar, Generic Email |
| Hosted Linux and Windows Servers (New) |
Hosted Linux and Windows Server (Inc), Server Account |
| Incoming Email URL Filtering |
Add URL to Mason Allowlist |
| IT Security Consultation (New) |
IT Security Consultation, IT Security Training |
| ITSM Tool Management (New) |
TDX Admin Request 3 |
| Learning Management Systems (New) |
Blackboard, Canvas, tools that are used in both |
| Learning Resources (New) |
mason.gmu.edu, Class for Zoom, LinkedIn Learning |
| Learning Space Design Assessment (New) |
Learning Space Design Assessment |
| Link Shortener |
Link Shortener |
| Mason Data Integration Request (New) |
Mason Data Request |
| Microsoft Services (New) |
Office 365, Masonlive |
| MicroStrategy Support (New) |
MicroStrategy Request |
| Mobile Mason (New) |
Mobile Mason |
| Network Cable Assessment (New) |
Network Cable Assessment |
| Network Consultation (New) |
Network Consultation |
| Network Access (New) |
Network Issue |
| Network Jack Activation/Support (New) |
Jack Activation, Damaged Jack, Phone Jack Activation |
| Phone & Voicemail Services (New) |
Install Phone, Phone Removal, Install Phone/Line, Phone Billing Question, Phone Change, Phone Move, Install Phone, MS Teams Softphone/Calling Plan, Phone Issue, Softphone Issues |
| Poll Everywhere (New) |
Poll Everywhere |
| Portfolio and Project Management Access (New) |
Portfolio and Project Management Access, Microsoft Project Pro Install |
| Qualtrics (New) |
Qualtrics Incident, Qualtrics: Chang Division Admin Request, Qualtrics: Move from Mason Remote to Enterprise, Qualtrics: New Division, Quatrics: Non-Mason Qualtrics Move to GMU.Qualtrics, Qualtrics: Transfer User between Divisions |
| Report an IT Security Incident (New) |
Report an IT Security Incident, Compromised Account, Compromised System |
| Request Help |
Change made in place |
| Research Administration Management Portal (RAMP) System (New) |
Research Administration Management Portal (RAMP) System |
| Salesforce Requests (New) |
Salesforce Requests v2 |
| Software Assistance (New) |
Computer Software Support
Note: Software titles that have a specific form should use those forms, such as Qualtrics, SPSS, Adobe, etc. |
| SPSS Requests (New) |
New |
| Technical Business Solution Intake |
Change made in place |
| TechSmith Product License Consultation |
Change made in place |
| Virtual Computing Services (New) |
Patriot Virtual Computing Incident, Patriot Virtual Computing Feature Request, Patriot Virtual Computing Access Request, Citrix Virtual Lab Issue |
| Web Applications (New) |
Web Applications |
| Web Services (New) |
Web Services, Wordpress |
| Webconferencing Tools (New) |
VITA Conference Bridge, Zoom, GMU Conference Bridge |
| Wireless Collaboration Device (WCD) Configuration & Help (New) |
Wireless Collaboration Device (WCD) Configuration & Help |
| Workflow Process Automation (New) |
Ellucian Workflow Request |
| Poll Everywhere |
Moved out of Blackboard/Learning Management Systems |