This service allows non-ITS departments to have a 3rd Party Vendor maintenance added to the ITS Maintenance calendar.
The Architectural Standards Review Board (ASRB) is responsible for reviewing, verifying compliance, and providing recommendations for new and upgrade software and hardware procurement projects.
Data Governance seeks to enhance data accessibility; eliminate inconsistencies in collection, processing, and reporting; emulate best practices in data management; create efficiencies by increasing consistency, coordinating analytical resources, and eliminating duplication of effort. ITS offers Data Governance services, including assistance with data quality issues.
IT Risk and Compliance works to identify, assess, document, and help the IT and operational departments to mitigate risks and help them be aware of and adhere to all relevant laws, regulations, and industry standards, that apply to their areas.
ITS uses TeamDynamix as the Information Technology Service Management (ITSM) Tool. This tool is used by several departments within the University and is free to those that would like to be added user base.
Learning Space Design supports the design, engineering, and implementation of audio-visual technologies in spaces for teaching and learning on all campuses.
Prior to purchasing software or hardware that will impact data management, storage, dissemination, security, involve controlled unclassified or sensitive data, or impact user experience, and to comply with Mason's procurement policy, the Technical Business Solution Intake Process must be initiated.