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3rd Party Maintenance Notification
  1. Services
  2. Information Technology Services
  3. Professional Services
3rd Party Maintenance Notification (Prod)
  1. Services
  2. Information Technology Services
  3. Professional Services
Account Closure Process
  1. Services
  2. Information Technology Services
  3. Accounts & Access
Account Closures
  1. Services
  2. ITS - New
  3. Accounts & Access
Request an account to be closed or report an account has been closed incorrectly.
AD Service Account Request
  1. Services
  2. Information Technology Services
  3. Accounts & Access
Add URL to Mason Allowlist
  1. Services
  2. Information Technology Services
  3. Email & Collaboration
Admin Applications Request
  1. Services
  2. Information Technology Services
  3. University Applications
Adobe Software Request
  1. Services
  2. Information Technology Services
  3. University Applications
After Action Reports
  1. Services
  2. Information Technology Services
  3. Professional Services
Allowlist Request
  1. Services
  2. ITS - New
  3. Information Security
This service is used to request a URL be added to the Cisco Umbrella Service or the Mason Email Mason's antivirus and antispam protection systems or request the External Email Notification Banner be removed from emails being sent from an application to Mason emails.
Analog/Digital Voice Services
  1. Services
  2. Information Technology Services
  3. Network, Internet & Telephone
Only Analog and Digital voice services (adds, moves, changes, disconnects) many non-VOIP phone sets, faxes, modem lines, life-safety, and some auxiliary enterprise devices such as parking gates, etc.. Does not include softphones from MS Teams or VOIP lines.
Application Support
  1. Services
  2. Departmental Catalogs
  3. Office of Institutional Effectiveness and Planning
Architectural Standards Review Board
  1. Services
  2. ITS - New
  3. Professional Services
The Architectural Standards Review Board (ASRB) is responsible for reviewing, verifying compliance, and providing recommendations for new and upgrade software and hardware procurement projects.
Architectural Standards Review Board
  1. Services
  2. Information Technology Services
  3. Computers & Software
Authentication Services
  1. Services
  2. Information Technology Services
  3. Accounts & Access