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Services or Offerings?
3rd Party Maintenance Notification
  1. Services
  2. Information Technology Services
  3. Professional Services
This service allows non-ITS departments to have a 3rd Party Vendor maintenance added to the ITS Maintenance calendar.
Account Closures
  1. Services
  2. Information Technology Services
  3. Accounts & Access
Request an account to be closed or report an account has been closed incorrectly.
AD Service Account Request
  1. Services
  2. Information Technology Services
  3. Accounts & Access
Admin Applications Request
  1. Services
  2. Information Technology Services - old
  3. University Applications
Allowlist Request
  1. Services
  2. Information Technology Services
  3. Information Security
This service is used to request a URL be added to the Cisco Umbrella Service or the Mason Email Mason's antivirus and antispam protection systems or request the External Email Notification Banner be removed from emails being sent from an application to Mason emails.
Analog/Digital Voice Services
  1. Services
  2. Information Technology Services - old
  3. Network, Internet & Telephone
Only Analog and Digital voice services (adds, moves, changes, disconnects) many non-VOIP phone sets, faxes, modem lines, life-safety, and some auxiliary enterprise devices such as parking gates, etc.. Does not include softphones from MS Teams or VOIP lines.
Anti-Spam (Iron Port)
  1. Services
  2. Information Technology Services
  3. Communications & Collaboration
Application Support
  1. Services
  2. Departmental Catalogs
  3. Office of Institutional Effectiveness and Planning
Architectural Standards Review Board
  1. Services
  2. Information Technology Services
  3. Professional Services
The Architectural Standards Review Board (ASRB) is responsible for reviewing, verifying compliance, and providing recommendations for new and upgrade software and hardware procurement projects.
Authentication Services
  1. Services
  2. Information Technology Services
  3. Accounts & Access
Authorization to Store Highly Sensitive Data
  1. Services
  2. Information Technology Services - old
  3. Web, Servers & Hosting
Authorization to Store Highly Sensitive Data (HSD)
  1. Services
  2. Information Technology Services
  3. Information Security
Some university processes or departmental business may require working with Highly Sensitive Data (HSD). In such cases, authorization is required to ensure this data is used in compliance with university, state, and federal standards and stored properly and securely.
Automated Call Distribution (ACD)
  1. Services
  2. Information Technology Services - old
  3. Network, Internet & Telephone
Automated Call Distribution (ACD) and associated features
Banner
  1. Services
  2. Information Technology Services
  3. University Applications
Banner is a closed system and an administrative interface that allows authorized users with legitimate needs to perform administrative duties within major functional areas. Patriot Web is a self-service site for students, faculty, and staff to manage their administrative records and accounts.
Banner - ePrint
  1. Services
  2. Information Technology Services - old
  3. University Applications