ITS uses TeamDynamix as the Information Technology Service Management (ITSM) Tool. The ITSM Tool is used for Incident Management, Service Request Management, the Service Catalog, and other internal to ITS services. The ITSM Tool is available for use by departments outside of ITS for Incident/Service Request Management, also known as Ticketing.
How We Can Help
For assistance with any of the following, select Request Help.
- Request a Ticketing application for your department
- Request a new service be created for your Ticketing application
- Request a survey for your Ticketing application
- Request assistance with reporting
- Request Training on how to use the ITSM Tool
- Request/Update a Task Template
- Request an Email monitor (create tickets directly from Email sent to a group account)
- Add a new group or users to your group within the application
- Update a Building or Room location in the application
- Report an issue with your existing ITSM Tool application, form, or service
ITSM Tool Management