ITS currently uses TeamDynamix for IT Service Management. TeamDynamix provides the following services for ITS and Departments, Schools, and Groups outside of ITS:
- Incident Management
- Service Request Management
- Service Catalog
- Customer Surveys
In addition to these services, TeamDynamix also provides Workflows that can be assigned to Incidents and Service Requests and Email monitors that will read email from an account and create basic Incident or Service Request based on the rules provided.
There are two applications that are used in TeamDynamix: TDClient and TDNext. TDClient is the customer portal used to create and track tickets. TDNext is the applications that technicians use to work on tickets. TDNext access is limited to those that are part of a group that uses TeamDynamix to track their work and have undergone the training provided by the ITSM Tool Core Team.