MESA Support

IMPORTANT

At this time, all users of the MESA M: Drive are currently being migrated to other storage platforms. To learn more about the migration project, please refer to the MESA to M365 Roadmap.

The Mason Enterprise Services Architecture (MESA) is the university’s information technology infrastructure that provides file services and storage, desktop management, and enhanced desktop security. Networked file storage space is allocated to each Mason department to store and share files. Mason departments are given the ability to create MESA department shares that can be accessed by multiple people at Mason and are backed up daily. There are several levels of access for the MESA share.

Group Admin

  • Can view all groups and group memberships
  • Can add and remove users from AD groups (i.e., Staff, WS-ADMIN, etc.)
  • Can assign Technical Point of Contact (TPOC)

Technical Point of Contact (TPOC)

  • Can Add new shares
  • Can Remove shares
  • Can modify share quotas
  • Can view share information
  • Must certify MESA shares audit once per year

Share Administrator

  • Can see share usage, quota & percentage full
  • Can change share description
  • Can add and remove users from share
  • Must audit MESA shares once per year

MESA User

  • Can see share usage, quota & percentage full
  • Can see share description

Access is limited to George Mason University departments and cannot be accessed from off-campus locations without a Virtual Private Network (VPN) connection.

Getting This Service

To request a new MESA share, contact your department's Technical Point of Contact (TPOC). If you do not know who the contact is for your department, the ITS Support Center can assist you.

Access to a MESA share is granted by the "share" administrator. MESA shares are accessible via M:\shared.

Policy

All users of the George Mason University network must adhere to University Policy Number 1301: Responsible Use of Computing.

Additional Information

Additional information and instructions on how to use the MESA departmental shares are available in the Knowledge Base.

 
MESA Support

Details

Service Offering Id: 62
Created
Tue 4/30/24 12:34 PM
Modified
Mon 8/26/24 11:03 AM
ITS Support Center
Hours of Operation:
Monday –Thursday: 8 a.m. – 9 p.m.
Friday: 8 a.m. – 5 p.m.
Saturday: Closed
Sunday: 1 p.m. – 9 p.m.

Walk-in Assistance
Innovation 226
Hours: Mo -Th 8:30 a.m. - 7 p.m.

(closed Thursday 3 p.m. – 4 p.m. for a team meeting)
Phone: 703-993-8870
Email: support@gmu.edu