Technology Support Services provides full service to all university-managed hardware and software to faculty and staff.
IMPORTANT
Technology Support Services will only work on Mason-owned and -managed devices. If the device is not currently managed, it will be enrolled.
How We Can Help
Computer Support Services
For assistance select the Computer Help button.
- Hardware (Faculty & Staff)
- ITS Computer Standards & Purchasing Consultation (Faculty & Staff)
Computer Standards & Help
Update-to-date listing of approved devices
Software Support
Mason-Managed Enrollment
Only Mason-owned devices can be enrolled.
Windows Enrollment
To enroll a Windows computer select the Enroll Computer button.
Information about accessing Software Center (Windows environment managed by SCCM)
Mac Enrollment
To enroll a Mac computer go to mac.gmu.edu and follow the prompts to enroll.
Information about accessing Mason Self Service (Apple environment managed by Jamf)
Enroll Computer
Additional Information
Hours of Operation
Requests are processed and computer work is done Monday through Friday during the hours below.
- Fairfax Campus: 8:30 a.m.–5:00 p.m.
- Mason Square: 8:30 a.m.–6:30 p.m.
- Science & Technology Campus: 8:30 a.m.–6:30 p.m.
- Potomac Science Center:
- Point of View:
- Smithsonian Mason School of Conservation: