Banner Customization Support

Banner is a closed system that allows access to authorized users with legitimate functional duties. Banner houses:

  • Banner Admin: the administrative interface to Banner for authorized users to perform legitimate functional administrative duties.
  • Banner Reports, Banner Workflow, & CA/Automic: automation and customization services and support
  • Xtender/Imaging:

Banner supports all major browsers.

IMPORTANT

Unauthorized use of the Banner system and its material is strictly forbidden and may constitute a violation of state and/or federal law. This is unpublished material and contains confidential information. Unauthorized reproduction, distribution, display, disclosure, and/or possession of this information are strictly prohibited.

Banner Admin

Authorized users may access Banner Admin to perform legitimate functional administrative duties.

... (READ MORE)

Back-office processing for the administration of the university includes:

  • Budgeting
  • Finance
  • Financial Aid
  • Human Resources
  • Maintaining academic history and print transcripts
  • Purchasing
  • Paying employees and vendors
  • Processing student bills and refunds
  • Awarding financial aid
  • Entering employee information for new hires
  • Producing tax forms (W2s, 1099s, etc.)
  • Administering employee benefits
  • Building course catalogs, class schedules, registration time tickets
  • Student Information

Banner Admin Access

Banner Admin login, comprehensive information, and resources are available on the Administrative Systems website. Each department is assigned a Departmental Banner Liaison who works with a Banner Security Officer to process Banner service requests. The following information and forms are available to assist with Banner requests:

Banner Reports

Enterprise Applications manages Banner-delivered Jasper Reports and provides troubleshooting and customer assistance to authorized users of the Banner System including technical support, access management, system administration and maintenance, and data processing and extracts.

... (READ MORE)

Authorized users may request access to Banner-delivered Jasper Reports for:

  • Admissions
  • Accounts Payable
  • CARS, Finance
  • Labor Distribution
  • Office of Sponsored Programs
  • Payroll
  • Provost

To get help setting up or configuring a printer for Banner reports, request help.

Banner Workflow*

Workflow is an application that automates, simplifies, and directs the flow of Banner information and procedures across the university. It uses maps of business processes to speed the completion of tasks while ensuring consistency and accuracy.

* Banner Workflow support is only for existing workflows. If you need a new workflow, see Workflow Process Automation.

CA/Automic

CA/Automic, an applications manager software package, automates processes and task scheduling for distributed environments. Developers can use it to automate enterprise job scheduling and integrate applications, primarily related to the Banner production database. Clients can view their jobs’ progress and results via a web-based interface.

... (READ MORE)

A Service Level Agreement (SLA) governs customer and Database Support group interactions related to this service. Access to CA/Automic is available on campus and from off-campus via VPN.

To get access to CA/Automic, a manager must submit a Database Request (click the Database Requests button on this page) along with a signed Banner Administrative Systems Account Request form on behalf of the employee who requires access to CA/Automic. Information requested on the form allows the administrator to assign the employee to the correct departmental roles.

CA/Automic has online manuals available via the Help menu. For assistance request help.

LISTSERV: UC4-L@listserv.gmu.edu.

 
Request Help

Details

Service Offering Id: 87
Created
Fri 5/3/24 10:57 AM
Modified
Wed 5/29/24 1:15 PM
ITS Support Center
Hours of Operation:
Monday –Thursday: 8 a.m. – 9 p.m.
Friday: 8 a.m. – 5 p.m.
Saturday: Closed
Sunday: 1 p.m. – 9 p.m.

Walk-in Assistance
Innovation 226
Hours: Mo -Th 8:30 a.m. - 7 p.m.

(closed Thursday 3 p.m. – 4 p.m. for a team meeting)
Phone: 703-993-8870
Email: support@gmu.edu