Banner is a closed system and an administrative interface that allows authorized users with legitimate needs to perform administrative duties within major functional areas. Patriot Web is a self-service site for students, faculty, and staff to manage their administrative records and accounts.
Custom Applications Support provides back-end support for Banner including customization, data analysis and integration, as well as custom software support.
The Enterprise Data Integration System (EDIS) Group offers systems integration and data exchange services. The MicroStrategy platform supports interactive dashboards, scorecards, highly formatted reports, ad hoc queries, thresholds and alerts, and automated report distribution.
This service contains different offerings that can be used to automate all or part of a document process.
This service is used to request HR data for your department, request access to Banner, request upload/download of data, or report issues with Banner.
ITS provides troubleshooting and customer assistance to authorized users of Patriot Web, including tech support, and access management.
The Portfolio and Project Management Office (PPMO) supports consistent portfolio and project management practices for Information Technology Services (ITS), enabling project leaders to successfully deliver their promised value to their customers. All current projects and requests in Mason’s Project Inventory are tracked and managed via a dashboard. The dashboard consists of multiple visualizations, each offering multiple options to sort and filter the information to see what is most relevant to you.
Salesforce is one of Mason’s customer relationship management (CRM) platforms that is used to manage the student experience at both the undergraduate and graduate levels.
Custom applications are needed when off-the-shelf software packages are not available or able to meet certain needs such as 2FA, Password Management, Travel Reimbursement and other applications built for Mason use.