Network, Internet & Telephone

Information on network, internet, and telephone access for Mason employees and students, as well as guests visiting the university.

Services (17)

Analog/Digital Voice Services

Only Analog and Digital voice services (adds, moves, changes, disconnects) many non-VOIP phone sets, faxes, modem lines, life-safety, and some auxiliary enterprise devices such as parking gates, etc.. Does not include softphones from MS Teams or VOIP lines.

Automated Call Distribution (ACD)

Automated Call Distribution (ACD) and associated features

Cellular Services

Cellular Services - Includes all cellular services (adds, moves, changes, disconnects) voicemail

Certificate Request

GMU Conference Bridge

IPAM Account Request

Jack Activation

MS Teams Softphone/Calling Plan

Network Cable Assessment

Network Consultation

Patriot Virtual Computing Access Request

Patriot Virtual Computing Feature Request

Patriot Virtual Computing Incident

Phone Removal

VITA Conference Bridge

Voice Services

Includes all voice services (adds, moves, changes, disconnects) many phone sets (1210, 1220, 1230, digital, analog), faxes, modem lines, classroom lines, voicemail, voicemail to email (SMS), voicemail menus

Vonage Contact Center (VCC)

Part of Telecom replacement project 761 and the CCaaS launch. VCC replaces WCC as we retire that product. Hosted in Vonage Cloud