Information on network, internet, and telephone access for Mason employees and students, as well as guests visiting the university.

Services (18)

Analog/Digital Voice Services

Only Analog and Digital voice services (adds, moves, changes, disconnects) many non-VOIP phone sets, faxes, modem lines, life-safety, and some auxiliary enterprise devices such as parking gates, etc.. Does not include softphones from MS Teams or VOIP lines.

Automated Call Distribution (ACD)

Automated Call Distribution (ACD) and associated features

Cellular Services

Cellular Services - Includes all cellular services (adds, moves, changes, disconnects) voicemail

Voice Services

Includes all voice services (adds, moves, changes, disconnects) many phone sets (1210, 1220, 1230, digital, analog), faxes, modem lines, classroom lines, voicemail, voicemail to email (SMS), voicemail menus

Vonage Contact Center (VCC)

Part of Telecom replacement project 761 and the CCaaS launch. VCC replaces WCC as we retire that product. Hosted in Vonage Cloud