Information & Help

------

This is the listing of how to contact the ITS Support groups (Support Center, Classroom & Lab Technologies, and the Residence Hall Support),  and a list of quick links to the most used services. 

ITS Support 24/7

Please contact ITS Support for 24/7 IT support or information.

 703-993-8870
 Live Chat
 Check on My Tickets.
 Need Help? Create a Ticket.

Residence Hall Support

Apogee is Mason's service provider for wired, Wi-Fi, and cable access in the Residence Halls. Please see gmu.apogee.us for set-up information and to get support.

---Description header---

Classroom & Lab Technologies

Please contact Classroom & Lab Technologies (CaLT) for assistance or to report an issue with classroom technology.

Mason Square

 Van Metre Building, Room B117
 703-993-8226
Monday – Friday: 8:00 a.m. – 9:00 p.m.
Saturday: 8:30 a.m. – 4:30 p.m.
Sunday: Closed

Fairfax Campus

Horizon Hall, Room 1300
703-993-3456
Monday – Friday:
8:00 a.m. – 9:00 p.m.
Saturday:
10 a.m. – 5:00 p.m.
Sunday:
Closed

Science & Technology Campus

Katherine G. Johnson Hall, Room 136
703-993-8499
Monday – Thursday 8:00 a.m. – 9:00 p.m.
Friday – 8:00 a.m. – 5:00 p.m.
Saturday & Sunday: Closed​​​​​​​

Service Availability

Services are available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. Maintenance windows are Sundays from 7 to 11 a.m. but may be extended to 2 p.m. if needed. If maintenance is required outside of these hours, it will be announced on the Alerts & Bulletins page

Quick Links

 

 

 

 
 
Access
Network
  
Canvas 
Support
Claim
Code
  
 

 

 

 
 
Classroom
Support
  
Computer 
Support
Duo 
2FA
  
 

 

 

 
 
Information 
Request
  
Learning Management 
Systems (LMS)
MasonLive 
FAQs
  
 

 

 

 
 
Microsoft 365 
Support
  
Password 
Management
Software
Support