The ITS Service Catalog has been updated
Any bookmarks to old services or old forms will no longer work, please use the search below, or the ITS Service Catalog to find your service/form.
To request software for use in a Classroom, please refer to Classroom Software. For other software, please use the product specific buttons on the right side of this page. If the software you are looking for is not present, please use the Software Assistance form.
Please note that Mason-owned machines that are enrolled in Jamf Pro (Mason Self Service for Mac) or SCCM (Software Center for PC) have access to download approved software available on demand. Please check the software available in these applications prior to submitting a Software Assistance form.
Note: Devices must be connected to MESA either by being on the Mason campus network or logging in through VPN.
ITS supports a variety of public domain and site-licensed software for the Mason Community. Individual departments purchase and administer the distribution of other licenses. ITS provides the following:
A
Acrobat Reader DC (Adobe)
Acrobat (Adobe)
ArcGIS (Esri)
Audition (Adobe)
Autodesk Educational License Products (Autodesk)
B
Bookings (Microsoft)
Bridge (Adobe)
C
Calendar (Microsoft)
Camtasia (TechSmith)
Capture (Kaltura)
Character Animator (Adobe)
Chrome (Google)
Cisco AnyConnect Secure Mobility Client (Cisco)
Citrix Workspace App
Creative Cloud (Adobe)
D
Deep Freeze (Faronics)
Delve (Microsoft)
Dimension (Adobe)
DocuSign eSignature (DocuSign)
Dreamweaver (Adobe)
E
Excel (Microsoft)
F
FileZilla (FileZilla Project)
Firefox (Mozilla)
Forms (Microsoft)
Fresco (Adobe)
G
GIMP (GIMP)
H
I
Illustrator (Adobe)
InCopy (Adobe)
InDesign (Adobe)
Ink2Go (EyePower Games Private)
Insight (Faronics)
J
jGRASP (Auburn University)
JMP Pro (SAS Institute)
K
L
LabStats Cloud Client (LabStats)
Lightroom (Adobe)
Lightroom Classic (Adobe)
Lists (Microsoft)
Lockdown Browser (Respondus)
M
Mathematica (Wolfram)
Matlab (The MathWorks)
Media Encoder (Adobe)
Microsoft 365 Apps for Enterprise
* support varies by app
Microsoft Teams
N
Notepad++ (Notepad++)
O
OneDrive (Microsoft)
OneNote (Microsoft)
OneNote Class Notebook (Microsoft)
OneNote Staff Notebook (Microsoft)
Outlook (Microsoft)
P
People (Microsoft)
Photoshop (Adobe)
Photoshop Express (Adobe)
Planner (Microsoft)
Poll Everywhere
Power Apps (Microsoft)
Power Automate (Microsoft)
Power BI (Microsoft)
PowerPoint (Microsoft)
Premiere Pro (Adobe)
Premiere Rush (Adobe)
Project (Microsoft)
PuTTy (PuTTy)
Python (Python Software Foundation)
Q
Qualtrics (Qualtrics)
R
R (R-Project)
R Studio (RStudio PBC)
Respondus 4.0 (Respondus)
S
SAS (SAS Institute)
Snagit (TechSmith)
SPSS (IBM)
STATA (StataCorp)
Stellarium (Stellarium)
Stream (Microsoft)
Substance 3D Stager (Adobe)
Substance 3D Designer (Adobe)
Substance 3D Painter (Adobe)
Substance 3D Sampler (Adobe)
Sway (Microsoft)
T
To Do (Microsoft)
U
UXP Developer Tools (Adobe)
V
Visio (Microsoft)
Visual Studio Code (Microsoft)
VLC Player (VideoLAN)
W
Whiteboard (Microsoft)
Word (Microsoft)
X
XD (Adobe)
Y
Yammer (Microsoft)
Z
Zoom Meeting (Zoom)
Zotero (Corp. for Digital Scholarship)
#
.Net Framework (Microsoft)
7-Zip (7-Zip)
Adobe
Auburn University
Autodesk
Cisco
Corp. for Digital Scholarship
Citrix
DocuSign
Esri
EyePower Games Private
Faronics
Filezilla
GIMP
Google
IBM
Kaltura
LabStats
Mathworks
Microsoft
Microsoft (cont.)
Kaizala (Microsoft)
Microsoft 365 Apps for Enterprise *
Mozilla
Notepad++
PuTTy
Python Software Foundation
R-Project
R Studio PBC
Respondus
SAS Institute
STATA Corp
Stellarium
TechSmith
VideoLAN
Wolfram
Zoom
7-Zip
ITS offers the following three levels of software support:
These software applications are fully supported by ITS. Supported applications have few or no known incompatibilities with Mason’s computing environment. Efforts will be made by ITS to find a solution to problems within applications. This may include remote help for support or additional assistance from the vendor. ITS staff receives training in these applications as appropriate.
ITS may provide these software applications via Software Center, JAMF, or other endpoint management systems. ITS staff may assist users in installing the application for supported operating systems. ITS staff have not necessarily received training on the application and do not support the functional operation of the application but will refer users to self-support sites, Mason instructors, vendors, or departmental support when known.
These software applications may be present in the Mason Community but for problems related to use, ITS staff will refer users to online support sites, vendors, or departmental IT support. These may include titles purchased by a specific college, department, or research group and access to the installation media for these titles may be limited to non-ITS personnel who can facilitate the installation process for you.
Mason has both virtual and physical lab spaces on several campuses for students to use. Hours of Operation and information about labs and lab services are available on the technology lab service pages.
2024-2025 Academic Software Loads for Labs
ITS manages and maintains the equipment and software in university classrooms and labs. If you would like to request the installation of specialized software on a classroom lectern, student classroom computer, or open computer lab, a software request must be submitted.
Classroom Software