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Level 1: Full Support
These software applications are fully supported by ITS. Supported applications have few or no known incompatibilities with Mason’s computing environment. Efforts will be made by ITS to find a solution to problems within applications. This may include remote help for support or additional assistance from the vendor. ITS staff receives training in these applications as appropriate.
Level 2: Limited Support
ITS may provide these software applications via Software Center, JAMF, or other endpoint management systems. ITS staff may assist users in installing the application for supported operating systems. ITS staff have not necessarily received training on the application and do not support the functional operation of the application but will refer users to self-support sites, Mason instructors, vendors, or departmental support when known.
Level 3: No ITS Support or Restricted Use
These software applications may be present in the Mason Community but for problems related to use, ITS staff will refer users to online support sites, vendors, or departmental IT support. These may include titles purchased by a specific college, department, or research group and access to the installation media for these titles may be limited to non-ITS personnel who can facilitate the installation process for you.