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Vendor
Adobe
Vendor Website
https://www.adobe.com/creativecloud.html
Description
Adobe Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more.
License Information
Current Version
Varies by application
License Type
Enterprise Term License Agreement (ETLA, Enterprise License)
License Effective Dates
Enterprise Licenses: 06/01/2023 through 05/31/2026
Products Included
http://www.adobe.com/products/creativecloud/tools-and-services.html
Terms of Use
Active Mason Faculty and Staff (defined as faculty, adjunct faculty, classified staff, non-student wage employees, and student wage employees) will have the right to install Adobe Creative Cloud applications on up to two computers for their exclusive use, which must be solely used for work-related purposes. Emeritus faculty and Mason retirees are not eligible under the terms of the ETLA. Use outside of North America is prohibited.
Access to your Enterprise license account is tied to your employment with Mason. If you leave Mason, you lose access to your account and its assets. Student wage employees who have previously been provisioned licenses but no longer have active employee assignments will have their licenses removed without notice. ITS will perform these removals after the fall and spring semesters. If you regain a student wage assignment, please submit a new Adobe Software Request Form.
Getting This Service
How to Access
Faculty & Staff
For active Faculty and Staff (defined as faculty, adjunct faculty, classified staff, non-student wage employees, and student wage employees) to receive Adobe Creative Cloud access, an Adobe Software Request Form must be submitted.
Once ITS approves and processes your request, you will receive an email from Adobe with instructions on how to set up your Adobe account.
The Adobe Creative Cloud Enterprise license is subscription-based. Users are expected to download and install the software themselves. If you encounter any issues, please contact your departmental IT provider or ITS Support to assist you with completing your download or install.
If you believe you already have an Enterprise license subscription, you may navigate to https://account.adobe.com to re-download and re-install the software. Users must already have and be signed into an Enterprise (Federated ID) account when accessing https://account.adobe.com. When logging in, you may be asked to select Personal or Company/School account. Please select Company/School.
Students
We do not have any Enterprise Adobe Creative Cloud licenses available for students. However, Adobe Creative Cloud can be found in many computer labs available for student use and is accessible with a free Adobe ID created by the student.
Eligibility for student pricing requires proof. If a student provides a school-issued email address during the purchase, they are instantly verified. If they do not have a school-issued email address or their email address cannot be verified, additional proof of eligibility may be requested after purchase. Additional proof of eligibility may include a school ID card, report card, transcript, or tuition bill issued by the institution with the student’s name, institution name, and current date.
Adobe software in approved student computer lab environments
- Adobe Creative Cloud may be used in student computer lab environments
- Adobe Lightroom is not available in student computer lab environments but Adobe Lightroom Express is
- At the time of the request, please be able to provide the serial number of the machine if going on a Mac or computer host name if going on a PC
- Generative AI features are not available for use in student computer lab environments
Support
Getting Help
ITS staff may assist with installation instructions and may refer users to self-support sites, Mason instructors, vendors, or department support when known. Please contact the ITS Support via phone, 703-993-8870, or Live Chat for assistance, or select the Request Help button.
Support Level
Level 2
Additional Information
Account Sharing Prohibited
Enterprise licenses are provisioned per user. SSO credentials should not be shared. In instances where two or more enterprise license users share one computer system, users are responsible for logging out of their accounts prior to the next user’s usage on that system.
Generative AI Credits
Enterprise license named-users (i.e. individual users who have been provisioned enterprise licenses tied to their Mason email addresses) are afforded 500 generative AI credits per month. The credits replenish on the 1st of each month. Credits are consumed when using generative AI features. Users can check their credit balance at account.adobe.com. Shared device licenses (i.e. classroom or lab computers) do not have generative AI credits and these features cannot be used in these spaces
File Backup
It is advised that users should back up their Adobe assets regularly, including any assets saved in Adobe Cloud storage. It is the responsibility of the user to back up/migrate their Creative Cloud assets before they separate from Mason.