Software Listing: Adobe Creative Cloud

Vendor

Adobe

Vendor Website

https://www.adobe.com/creativecloud.html

Description

Adobe Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more.

License Information

Current Version

Varies by application

License Type

Enterprise Term License Agreement (ETLA, Enterprise License), or VIP License

License Effective Dates

Enterprise Licenses:  06/01/2023 through 05/31/2026

VIP Licenses: Prorated to the anniversary date of 7/1/2026

Products Included

http://www.adobe.com/products/creativecloud/tools-and-services.html

Terms of Use

Active Mason Faculty and Staff (defined as faculty, adjunct faculty, classified staff, non-student wage employees, and student wage employees) will have the right to install Adobe Creative Cloud applications on up to two computers for their exclusive use, which must be solely used for the benefit of George Mason University. These licenses are not to be used for classwork. Emeritus faculty and Mason retirees are not eligible under the terms of the ETLA. Use outside of North America is prohibited.

Access to your Enterprise license account is tied to your employment with Mason. If you leave Mason, you lose access to your account and its assets. Student wage employees who have previously been provisioned licenses but no longer have active employee assignments will have their licenses removed without notice. ITS will perform these removals after the fall and spring semesters. If you regain a student wage assignment, please submit a new Request Adobe Software form.

While access to Adobe Creative Cloud Mobile Apps is included in this ETLA, ITS does not currently provide support and installs count as one install.

Getting This Service

How to Access

Faculty & Staff

For active Faculty and Staff (defined as faculty, adjunct faculty, classified staff, non-student wage employees, and student wage employees) to receive Adobe Creative Cloud access, an Adobe Software Request Form must be submitted. Providing an org code is required to request Adobe Creative Cloud. This org code is used for inventory and not charging purposes.

Once ITS approves and processes your request, you will receive an email from Adobe with instructions on how to set up your Adobe account.

The Adobe Creative Cloud Enterprise license is subscription-based. Users are expected to download and install the software themselves. If you encounter any issues, please contact your departmental IT provider or ITS Support to assist you with completing your download or install.

If you believe you already have an Enterprise license subscription, you may navigate to https://account.adobe.com to re-download and re-install the software. Users must already have and be signed into an Enterprise (Federated ID) account when accessing https://account.adobe.com. When logging in, you may be asked to select Personal or Company/School account. Please select Company/School.

Students

We do not have any Enterprise Adobe Creative Cloud licenses available for students. However, Adobe Creative Cloud can be found in many computer labs available for student use and is accessible with a free Adobe ID created by the student.

Eligibility for student pricing requires proof. If a student provides a school-issued email address during the purchase, they are instantly verified. If they do not have a school-issued email address or their email address cannot be verified, additional proof of eligibility may be requested after purchase. Additional proof of eligibility may include a school ID card, report card, transcript, or tuition bill issued by the institution with the student’s name, institution name, and current date.

Adobe software in approved student computer lab environments

• Adobe Creative Cloud may be used in student computer lab environments
• Adobe Lightroom is not available in student computer lab environments but Adobe Lightroom Express is
• At the time of the request, please be able to provide the serial number of the machine if going on a Mac or computer hostname if going on a PC
• Generative AI features are not available for use in student computer lab environments

Adobe VIP Licenses

Adobe VIP (Value Incentive Plan) licenses are for users in the Mason community outside of the defined active Faculty and Staff. This includes but is not limited to emeritus faculty, retirees, no-pay affiliates, and computer stations being used by more than one user and are not considered computer lab stations. Additionally, Adobe Stock is only available through VIP licensing at this time.

SHI is Mason’s reseller for Adobe products. If you require a VIP license, please reach out to virginiaEDU@shi.com to request a quote for the products you need under Mason’s VIP Agreement. Once you have the quote and want to move forward with a purchase, please enter a Purchase Requisition (PR) into eVA directly to SHI to pay for the items with departmental funds. You must reference VASCUPP contract UVA-AGR-IT-00168-SHI and VIP Agreement 165658CE397A14D2892A on this Purchase Requisition.

After the Purchase Order is created, select the Request Help button on the right side of this page to request the software through the form. You will not receive your license until this form is completed.  In this form, please be sure to check Make a Request as well as the VIP box under Request Type and provide your Purchase Order information so ITS can tie your order to the license. In the description box, please fill in the full name, NetID, and email address of the intended user of the software. The email address entered will be where the license is deployed to and that user will receive installation steps.

Note: To access the VIP license, the user must have an active Adobe ID. This setup must be done by the user. This Adobe ID must use an @gmu.edu email address. If you would like this tied to a departmental email address instead, please provide that as the email address.

Please contact the ITS Support Center if you need assistance with this process or form.

Adobe licenses purchased through our VIP Agreement with SHI follow the following prorated timeline below with an expiration date of July 1, 2026.

Support

Getting Help

Support Level

Level 2

Additional Information

Account Sharing Prohibited

Enterprise licenses are provisioned per user. SSO credentials should not be shared. In instances where two or more enterprise license users share one computer system, users are responsible for logging out of their accounts prior to the next user’s usage on that system.

Generative AI Credits

Enterprise license named-users (i.e. individual users who have been provisioned enterprise licenses tied to their Mason email addresses) are afforded 500 generative AI credits per month. The credits replenish on the 1st of each month. Credits are consumed when using generative AI features. Users can check their credit balance at account.adobe.com. Shared device licenses (i.e. classroom or lab computers) do not have generative AI credits and these features cannot be used in these spaces

File Backup

It is advised that users should back up their Adobe assets regularly, including any assets saved in Adobe Cloud storage. It is the responsibility of the user to back up/migrate their Creative Cloud assets before they separate from Mason.