Classroom and Lab Technologies (CaLT) offers the configuration of Wireless Collaboration Devices on all campuses.
These devices can be located in a variety of learning or collaboration environments, either connected to an integrated AV system or as part of a stand-alone display system. CaLT will provide departmental support staff with information to assist their customers when utilizing devices.
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Prior to submitting the request, the requestor is responsible for ensuring that the device is installed, and an active network port is connected to the device. Please refer to the IT Services catalog for information regarding Data Jacks. If the device has not yet been installed, and you would like pre-installation and/or pre-configuration consultation, please contact the Classroom and Lab Technologies support office at 703-993-2206.
If you would like to request the configuration of a Wireless Collaboration Device in Mason's registrar or departmental space, you may submit the request via the WCD Help button. Only George Mason faculty and staff may request this service.
- Only approved collaboration devices may be added to the CaLT collaboration network.
- CaLT will maintain the firmware version of device(s) where applicable to maintain GMU network security (for devices with valid licenses).
- ANY and ALL new features of the devices on the CaLT collaboration network are subject to ITS approval.
- ITS reserves the right to decline any configuration request.
All service requests will be processed in the order that they are received, and you should expect your request to be fulfilled within five (5) business days.
How We Can Help
If you would like to request the configuration of a Wireless Collaboration Device in Mason's registrar or departmental space, you may submit the request via the WCD Help button. This service is restricted to Faculty and Staff.
- Pre-installation and/or pre-configuration consultation
- Wireless Collaboration Device configuration
- Post-configuration support
All service requests will be processed in the order that they are received, and you should expect your request to be fulfilled within five (5) business days.
Additional Information
Post-Configuration Availability & Support
- Once configured, Wireless Collaboration Devices are available for use at all times when Mason is open. Any interruptions to the service caused by network maintenance will be communicated through the Alerts & Bulletins page.
- Classroom and Lab Technologies (CaLT) does not control access to spaces, George Mason departments are responsible for granting access and setting device use policies for their customers.
- Wireless Collaboration Devices in CaLT-supported spaces will be monitored and maintained by Classroom and Lab Technologies.
- Any issues can be reported to the Classroom Support office for that campus, or by submitting an Electronic Classroom Issue incident ticket.