Description
Enterprise Integration Services provides secure, reliable, data exchange between university systems, cloud applications, vendor solutions, and approved third-party services. ITS partners with application owners to assess, design, implement, enhance, and support integrations that automate business processes and enable data sharing across the university.
To check the status of a ticket you have submitted, navigate to https://gmu.teamdynamix.com/TDClient/33/Portal/Requests/TicketRequests/ and select the relevant ticket.
To check the status of your project that is currently in-flight, navigate to https://gmu.teamdynamix.com/TDClient/33/Portal/Projects/ and select the relevant project.
Key Features
- Integration Assessment and solution planning
- New system-to-system integrations
- Changes and enhancements to existing integrations
- Vendor onboarding and data exchange support
- Data migration and conversion support
- Automated data movement and business process integration
- API-based and file-based integration solutions
- Production support for ITS-managed integrations
- Integration platform releases, upgrades, and change support.
- Support for Banner, Salesforce Education Cloud, Canvas, and other approved university systems.
How We Can Help
For assistance with any of the following, select the "Click here to Request Integration Services" button below or at the top right of this screen.
1. New Integration Request or Data Exchange (Charges Apply)
Description
Request a new integration between a university system, vendor application, or third-party service. ITS will assess requirements, recommend an implementation approach, and coordinate design, development, testing and deployment activities as appropriate. This service may include file exchanges, APIs, data synchronization, data migrations, or automated business processes. There will be a cost associated with this request.
Examples
- Connect a new vendor application to Banner, Canvas, Salesforce Education Cloud, or another university platform.
- Implement a new automated data feed.
- Automate a manual data exchange process.
- Implement a new API-based integration.
- Support data migration or implementation activities.
2. Change to an Existing Integration
Description
Request a modification to an existing integration, API, workflow, or automated data exchange. Requests are reviewed to determine complexity and whether additional assessment or project planning is required. The request can be expedited by engaging our MSP for a charge.
Examples
- Add new fields to an existing data feed.
- Update business rules or mappings.
- Update endpoints, certificates, or security configurations.
- Update schedules or notifications.
- Support application or vendor changes affecting integrations.
3. Integration Consultation and Feasibility
Description
Request ITS assistance to evaluate an integration need prior to implementation. ITS will review available options, dependencies, risks, technical feasibility, and provide recommendations for the next steps.
Examples
- Assess a new vendor solution.
- Review integration options during procurement.
- Assess available APIs and data exchange methods.
- Develop preliminary effort estimates (e.g. Level of Effort (LOE)).
- Identify implementation considerations and dependencies.
4. Report a Problem
Description
Report an issue with an existing integration, data feed, API, or automated data exchange. ITS will investigate the issue, coordinate with vendors or support teams as needed, restore service when possible, and document corrective actions.
Examples
- Scheduled data feed did not run.
- Data is missing or incorrect.
- The file was not delivered.
- An integration-related operational issue is impacting business operations.
- A system-to-system communication failure.
Cost and Funding
ITS Operates under a cost-based delivery model. Depending on scope, complexity, resource requirements, and project funding, requests may require assessment, approval, and funding authorization before work begins.
Service Boundaries
ITS provides integration architecture, development, deployment, monitoring, and operational support.
Service Boundaries
Select “Request Integration Services” to submit a new request.
Click here to Request Integration Services