Classroom Support provides assistance to faculty and staff with classroom facilities and computer classrooms.
Classroom Support (Faculty & Staff)
Classroom and Lab Technologies (CaLT) provides support for classroom facilities and computer classrooms.
The Classroom Support offices are available to assist classroom users with technical issues or problems. Call your campus Classroom Support Office and a technician will attend to your needs. A technician may be able to address the issue over the phone; otherwise, a technician will be dispatched to your classroom.
Classroom Training (Faculty & Staff)
Classroom descriptions and training materials for classroom equipment for all supported classrooms are available in the Classroom Guide.
Event Support (Faculty & Staff)
Events Scheduled in University Classrooms
For special events in University Classrooms, departments can request event AV support and training, including classroom AV system setup and troubleshooting as needed. End users can directly contact the classroom support help desk with specific technology related concerns. CaLT will provide the same level support as any Registrar-scheduled class.
Events Scheduled in Non-Classroom Spaces
The space owner and/or University Events can directly contact the classroom support help desk for training and AV support. CaLT will be requested by the space owner and/or University Events after conducting basic (Tier 1) troubleshooting. CaLT will then provide advanced (Tier 2) level support as described below.
For VIP Events primarily located in Merten Hall
Event administrators can request VIP AV support, which includes confirmation of AV system setup, training, and advanced troubleshooting as needed. In order to ensure that events involving VIPs run smoothly it is important that classroom support is informed of the event and associated requirements at an early stage in the event planning process. CaLT will confirm AV setup before the event and provide advanced (Tier 2) level support during the event as needed.
Related terms
VIP event: An event supporting guests of significant importance or influence who commands special treatment at George Mason University.
Tier 2 Support: Tier 2 support comes into play when issues are beyond the scope of basic (Tier 1) troubleshooting or require more specialized knowledge or expertise. Tier 2 support technicians typically have a deeper understanding of the AV systems and equipment. They handle more complex technical problems, perform in-depth troubleshooting, and may require access to advanced diagnostic tools or resources. Tier 2 support might also involve tasks such as configuration changes, software updates, or hardware replacements.