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Ticket Classification
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Question\Consultation
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G-Number
Please enter your G-Number if applicable
Mason Email Address
Please enter your Mason email address if applicable
Type of Issue
Password
Blackboard
Duo/2FA
Zoom
Office 365 Account
Repair Mason Owned Computer
Network Issue
Other, please explain
Email Issues
If you are reporting an issue with your Mason email address, please provide either a phone number or Non-Mason Email as your Contact method, not your Mason Email address.
Description
Describe your issue in detail.
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Location
Please enter the building and room number of your on campus location OR "remote" if not on campus.
Phone Number
Alternate Contact Method
If you have a preference such as first call phone number, then email, select "Other, please explain". A Non-Mason Email address may not be allowed based on the service.
Alternate Contact Method
Mason Email Address
Non-Mason Email Address
Other, please explain
Non-Mason Email Address
Other Contact Method
If "Non-Mason Email address" is not in the list above, it is not be allowed as a contact method based on the service. This field is to be used to specify contact methods, such as "call first, then email, do not leave voicemail."
Solution
Attachment
File attachments associated with the ticket.
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Mason Only
No
Other Fields
Your name
Your first name
Your last name
Your email address
Verification Code